Terms and Condition
IMPORTANT: PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF USE TO UNDERSTAND THE CONDITIONS APPLICABLE IN CASE OF USAGE OF THE WEBSITE AND FOR PURCHASE OF PRODUCTS THEREFROM. IF YOU USE THIS WEBSITE, YOU CONFIRM THAT YOU UNDERSTAND, AGREE TO AND SHALL BE BOUND BY ALL OF THESE TERMS.
These Terms govern your use of the Website and transaction or dealings thereon. These Terms are divided into 2 (two) parts. By using the Website, you expressly agree to be bound by the Terms. If you don’t agree to the Terms, do not access this Website.
PART A - TERMS AND CONDITIONS FOR USAGE OF TRUSENSE WEBSITE
1.2 For the purposes of these Terms, “Website” means https://www.trusense.in/
1.3 TRUSENSE reserves the right to modify these Terms at any time without prior notice. We encourage you to check these Terms to ensure you understand the terms and conditions that apply at that time. Your continued use of the Website constitutes your acceptance of modified Terms. If you do not agree to such modified Terms, you must cease using the Website. Further, please note that TRUSENSE reserves its right to either change the format and the content of the Website or it may suspend the operation of the Website for support or maintenance work, in order to update the content or for any other reason, at any time without any notice to you.
1.4 Please note that the Website include links and access to other goods and services that may be offered by TRUSENSE or its affiliates and your access to the Services, other platforms or utilisation of Products, offers or promotions in relation to the Products as may be provided by TRUSENSE may be governed by separate terms and conditions, policies or guidelines (“Additional Terms”) along with these Terms available here. If these Terms are inconsistent with any Additional Terms, the Additional Terms will control to the extent of such inconsistency with respect to the applicable Service or utilisation of the Product.
1.6 By accepting this Agreement, you affirm that you are eighteen (18) years of age or above and are fully competent to enter into this Agreement, and to abide by and comply with these Terms. In case you are below 18 years of age, you may access and use the Website only if enabled by a parent or legal guardian.
- Registration of Your Account
2.1 You may be required to register an account on the Website when you purchase any Product on the Website. You must make sure that all information that you submit during registration (including, but not limited to, information about your identity, mobile number, address, and email) is correct and is your own information. You will be responsible for promptly updating your registration information if there is a change in any detail after you have registered your account.
2.3 You represent, warrant and undertake that:
2.3.1 you will only access and use Website for personal, private and non-commercial purposes and not for resale of Products or content therein;
2.3.2 you will not, and will not aid or assist any person to, access or use Website for any commercial, unlawful or illegal purpose;
2.3.3 you will at all times when accessing and using Website comply with all applicable laws, regulations, policies and other requirements prescribed by any applicable regulatory authority or law enforcement body;
2.3.4 you will not copy, reproduce, republish, change, reverse engineer, disassemble, decompile, dismantle, attempt to export the source code, decode, download, post, broadcast, transmit, make available to the public, adapt, alter or create a derivative work or engage in any other act that analyses or replicates the source code, structure and /or concept of the Website ;
2.3.5 you will not copy, redistribute or sub-license any of the Website’s content;
2.3.6 you will not commit any act that may compromise the security of the Website , including but not limited to: use of unauthorised data or entry to unauthorised servers/accounts; entry to public computer networks or another person's computer system without authorisation, and/or delete, modify or add to the information stored within; attempt to check, scan or test the vulnerability of the Website, or other acts that may put the Website’s security at risk; attempt to interfere with, or damage the normal operation of, the Website, or engage in intentional dissemination of malicious software or viruses and / or other acts that may damage and disrupt normal network information services; or forgery data packet names or parts of names;
2.3.7 you will not engage in any activities that may compromise the fairness of the services provided by TRUSENSE, or otherwise affect the normal operating procedures of the Website, such as use of unauthorised third-party plug-ins or other illegal software, exploitation of software bugs (also termed loopholes or defects) to obtain unjustifiable gains, or publicise the above-mentioned unauthorised third-party plug-ins, illegal software or bugs online or by any other means.
- Linked Websites
3.1 The Website may contain hypertext links to websites or pages created and maintained by third parties which are not affiliated to TRUSENSE, or which have not been authorised by TRUSENSE. Activating such hypertext links may cause you to leave the Website. Such addresses or hypertext links are provided solely for your convenience and information. We do not control or review any of these websites and pages linked with or connected to the Website and, accordingly, we do not accept any liability for their content, the offered Products, services or offers, or any consequences of their use. Accessing these websites or pages shall be at your own risk.
3.2 You must not link the Website to any other website in such a way as to make it possible for a user to bypass the page containing these Terms.
- Intellectual Property
4.1 For the purposes of these Terms, “intellectual property rights” means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
4.2 As between you and TRUSENSE, all intellectual property rights in or relating to Website (including information, communications, software, texts, graphics, links and sounds), are owned by TRUSENSE.
4.3 TRUSENSE grants to you a limited, revocable, non-transferable, non-exclusive license to use the Website for your own personal and non-commercial use. Any other use of Website requires our prior written permission.
4.4 The TRUSENSE trademark, logo and any other trademarks, service marks, graphics, and logos used in connection with Website are trademarks of TRUSENSE or its licensors.
4.5 By publishing or uploading information or content using the Website, you confirm that you are the copyright holder or have been legally authorised to do so, and that the information or content does not infringe the rights of any third party. You grant to us a non-exclusive, worldwide, royalty-free, perpetual and irrevocable license to use and reproduce any content or information belonging to you that you provide to us or that we collect from you to the extent necessary to provide Website to you and others, and from time to time to improve our Products and Services.
- Data Protection and Privacy
5.3 By accepting the Terms, you agree that we may send you advertisements, promotion or publicity information (including commercial and non-commercial messages) ourselves, or via third party advertising or marketing companies. You explicitly consent to receive such communications (through call, SMS, email or other digital and electronic means) from us and/or our authorized representatives regarding any new services or offerings. You have the right to withdraw consent to these marketing messages by [unsubscribing the newsletter in your account settings or clicking the “un-subscribe” option in the marketing emails/ SMSs sent to you].
- Security and Virus Protection
6.1 Although care is taken to check and test material at all stages of production, we cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using the Website or material derived from it. You assume full responsibility for the protection of your computer system including computer hardware, software and stored data on your computer system and hardware, software and stored data of third parties who may access, or be otherwise connected to, your computer system.
7.1 To the fullest extent permissible by applicable law, TRUSENSE, its partners, suppliers, and affiliates:
7.1.1 disclaim, and do not make any representations or warranties of any kind, express or implied, as to the operation of Website, its contents, or any information made available by or through Website, including but not limited to the implied warranties of merchantability, satisfactory quality, title, fitness for a particular purpose and non-infringement;
7.1.2 do not warrant that use of Website will be uninterrupted, available at any time or from any particular location, secure or error-free, that defects will be corrected, or that Website is free of viruses or other potentially harmful components;
7.1.3 do not endorse the satisfactory quality, completeness, accuracy, non-infringement, compatibility, security, timeliness or reliability of any advice, opinion, statement or other material or database displayed, uploaded or distributed via Website.
7.1.4 You acknowledge and agree that Website is provided to you on an “as is, as available” and “where is” basis. TRUSENSE, for itself and any third-party providing materials, services, or content to this Website, makes no representations or warranties, either express, implied, statutory or otherwise of merchantability, fitness for a particular purpose, or noninfringement of third-party rights, with respect to the Website, the information or any Products or Services to which the information refers. TRUSENSE will not be liable to you or any third party for any damages of any kind, including but not limited to, direct, indirect, incidental, consequential or punitive damages, arising from or connected with the site, including but not limited to, your use of this site or your inability to use the site, even if we have previously been advised of the possibility of such damages.
7.1.5 You acknowledge that there are inherent risks in using Internet-based services (including data privacy and security risks) and in view of the particular nature of Internet-based services, you understand and agree that we do not assume any responsibility for any losses (including but not limited to losses in property, revenue, data files, personal information and other aspects or other intangible losses) that you may suffer in the course of using the Website that arise in connection with events out of our control, including under the following circumstances:
(a) malfunction of or inability to operate or use Website normally due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, cyber and terrorist attacks;
(b) interruption or delay or malfunction of or inability to operate or use Website caused by system viruses, trojans, other malicious programs, hacker attacks, technical adjustments or malfunctions by telecommunication operators and Internet operating companies, system maintenance or any other reason beyond our control;
(c) interruption, termination or delay or malfunction of or inability to operate or use Website caused by changes in applicable laws and regulations, orders and rulings of judicial, administrative, and other authorities;
(d) interruption or delay or malfunction of or inability to operate or use Website due to internet connectivity issues; or
(e) losses or liabilities you may suffer due to your unlawful or improper use of Website or any breach of these Terms by you.
- Indemnity and Limitation of Liability
8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation; liability for damages caused by wilful misconduct or gross negligence; or any breach of the obligations implied by applicable consumer protection laws.
8.2 Subject to clause 7.1, in the event that we incur any liability in connection with these Terms and the operation of Website and such liability is not otherwise limited or excluded by these Terms, our liability will be limited to reasonably foreseeable damages.
8.3 Subject to clause 7.1, our overall and aggregate liability to you in connection with your use of Website will be limited to (where relevant) US$10.00 or an equivalent sum in the currency of the country in which you are based.
8.4 Subject to clause 7.1, you will indemnify and keep indemnified TRUSENSE, its officers, employees, agents, licensors or other third party providers from and against all losses and liabilities for which any of them may become liable and against all actions, suits, proceedings, claims or demands of any nature whatsoever which may be asserted, taken or made against any of them, or which any of them may incur or which may arise directly or indirectly in connection with your breach of law, your breach of these Terms or any acts or omissions you commit that are not permitted by these Terms.
8.5 Subject to clause 7.1, TRUSENSE excludes all liability for indirect loss, consequential loss, loss of income, revenue, business or profits, or any loss of data or corruption of data in connection with your use of Website. In addition, you acknowledge that Website is intended for domestic and private use and we will not be responsible for loss of profit, loss of business, business interruption, or loss of business opportunity.
8.6 Without limiting clause 7.4, if you breach these Terms and to the extent permitted by law, you will be liable to TRUSENSE, its directors, officers, employees, affiliates, agents, contractors, and licensors for any claim arising out of your breach. You will also be liable for any action taken by TRUSENSE as part of its investigation of a suspected violation of these Terms, or as a result of its findings or decision that a violation of these Terms has occurred.
8.7 Termination of this agreement does not affect any rights or liabilities incurred by you or us prior to the date of termination.
- Governing Law and Jurisdiction
9.1 These Terms are governed by and to be interpreted in accordance with the laws of India.
9.2 To the extent permitted by applicable law, in the event of a dispute arising out of or in connection with your use of the Website, TRUSENSE and you shall attempt, promptly and in good faith, to resolve any such dispute. In the event that no resolution can be concluded within 30 days from the date when such dispute has first been raised by either party, either party shall have the right to submit the dispute (which may be contractual or non-contractual) to the competent courts of Mumbai as the exclusive dispute resolution venue, unless applicable mandatory consumer protection laws in your jurisdiction prohibits from conferring such jurisdiction, in which case the courts of your usual place of residence will apply to such disputes related to these Terms. This does not affect your right to start proceedings to protect your legal position.
- Contact us
In case you have any matter connected with your access to the Website, any matter regarding customer protection or any grievance related to Services being availed hereunder, you may directly contact us as per our contact details below: https://www.trusense.in/
Address: 1-Golden Bungalow, Juhu Road, Santacruz West, Mumbai, Maharashtra 400054
11.1 If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, so that these shall remain in full force and effect.
11.2 These Terms constitute the entire agreement between you and Trusense with regard to your use of the Website, and any and all other written or oral agreements or understandings previously existing between you and TRUSENSE with respect to such use are hereby superseded and cancelled.
11.4 In addition to these Terms , you will also ensure that you are in compliance with the terms and conditions of the third parties, such as brand promotional offers, whose links, if any, are contained/embedded in the Services. You agree that TRUSENSE will not be liable for any transaction between you and any such third parties.
PART B – TERMS AND CONDITIONS OF SALE ON WEBSITE
- CONTRACT OF SALE
1.1. Listing and display of a Product by us on Website is our invitation to you to make an offer for purchase of such Product. Likewise, the placement of an order on Website by you is your offer to buy the Product(s) from us.
1.2. Once you have placed an order with us for purchase of a Product, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is merely an acknowledgement that we have received your order and does not signify our acceptance of your offer.
1.3. We only accept your offer and conclude the contract of sale for a Product ordered by you, when the Product is shipped or dispatched to you and an e-mail confirmation is sent to you that the Product has been shipped or dispatched to you (the “Shipment Confirmation”). We reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever before sending Shipment Confirmation to you.
1.4. If your order is dispatched in more than one package, you may receive separate Shipment Confirmations for each package, and each Shipment Confirmation and corresponding dispatch will conclude a separate contract of sale between you and us for the Product(s) specified in that Shipment Confirmation.
1.5. Your contract is with us and you confirm that the Product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. Please note that we sell Products only in quantities which correspond to the usual requirements of an average household. This applies both to the number of Products ordered within a single order and the placing of several orders for the same Product where the individual orders comprise a quantity typical for a normal household.
1.6. You can cancel your order for a Product at no cost at any time before we send the Shipment Confirmation relating to that Product.
1.7. All orders placed on Website are subject to the availability of such Product, our acceptance of your offer as per the above and your continued adherence to these Terms of Sale.
- RETURN AND REFUND
2.1 Please review the returns policy and refund policy of Website (Refund and Exchange Policy), which applies to Products sold by us.
- PRODUCT AVAILABILITY
3.1 We list availability information for the Products on the relevant webpage of Website. Beyond what we say on that webpage or otherwise on Website, we cannot be more specific about availability. Please note that dispatch estimates are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail if any Products you order turn out to be unavailable or out of stock.
- PRODUCT PRICING
4.1. All prices are listed in currency price. Price, as displayed, is inclusive of all applicable taxes.
4.2. Products in your shopping cart of Website will reflect the most recent price as displayed on the Product’s information webpage on Website. Please note that this price may differ from the price shown for the Product when you first placed it in your shopping cart. Placing a Product in your shopping cart does not reserve the price shown at that time. It is also possible that a Product’s price may decrease between the time you place it in your shopping cart and the time you place the order. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
5.1 You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes.
6.1 Only persons who can enter into legally binding contracts as per applicable law, i.e., persons who are 18 years of age or older, are of sound mind, and are not disqualified from entering into contracts by any law, can use Website and place an order with us. If you are a minor i.e., under the age of 18 years, you may purchase the Product on Website only with the involvement of a parent or guardian.
- LIMITATION OF LIABILITY
7.1 In no event, our aggregate liability, if any, that is proven and ordered by a court of competent jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond the money charged from you for purchases made pursuant to an order under which such liability has arisen and been established. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of Product by us to you was formed.
8.1We and our related companies will process, store and use personal information collected from you or on our behalf from your transaction on the Website in accordance with applicable data protection laws. We may disclose or share your personal information with the product manufacturer or third party service providers whom we work with in the course of our business including customer support, delivery, security, financial and legal advisory, banking, payment processing, credit reporting, fraud checks, data storage, information processing, order tracking, marketing, product reviews, responding to customer queries and complaints, technology services or law enforcement agency for compliance purposes or to assist with investigations.
9.1 We reserve the right to make changes to our policies, and these Terms of Sale at any time. You will be subject to the policies and Terms of Sale in force at the time you order Product from us, unless any change to those policies or these Terms of Sale is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
- FORCE MAJEURE
10.1 We will not be held responsible for any delay or failure to comply with its obligations if the delay or failure arises from any cause which is beyond our reasonable control.
11.1 No provision in these Terms of Sale will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
- GOVERNING LAW AND DISPUTE RESOLUTION
12.1 These Terms of Sale, all transactions consummated between you and us, and our relationship with you is governed by the laws of India, without reference to any conflict of laws principles and with an exclusive jurisdiction to the courts of Mumbai.
13.2. These Terms of Sale supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the purchase of Product.