Refund policy
Order Cancellation
Changed your mind? No worries.
To cancel your order, simply contact our Customer Care team at 1800 2109 465 or email us at customercare@trusense.in.
If your order hasn’t been shipped yet, we’ll do our best to process your cancellation right away.
Once the product is in transit, cancellations may not be possible—but we’ll try our best to assist you.
Returns & Replacements
Your satisfaction is our priority.
At the moment, we do not offer returns for delivered products. However, if you receive an item that’s tampered with or damaged, we’re here to help.
Just drop us an email at customercare@trusense.in with clear photos or videos of the issue, and we’ll take it from there.
Upon verification, we’ll either issue a full refund or send you a replacement—whichever you prefer.
Refunds for Cancellations
Quick and hassle-free.
If you’ve placed a prepaid order and raised a cancellation request, your refund will be processed within 4–7 business days once approved.
The amount will be credited back to your original payment method.
Damaged Product? We've Got You.
We take product quality seriously.
If your order arrives damaged or tampered with, please reach out to us with supporting images or videos. Once our team verifies the issue, we’ll arrange a refund or replacement—no questions asked.
Refund Timeline
Easy, fast, and secure.
Once a refund is initiated, the amount will reflect in your bank account within 4–7 working days.
